Ensuring Your Sample is Processed As Quickly As Possible
Every day we undertake a variety of tests on behalf of patients. Regardless of what these tests involve it’s essential that:
All samples are placed in the appropriate containers - available from the Practice.
You must write your NAME and DATE OF BIRTH on the outside of the container.
Samples must be handed to Reception no later than:
Upavon - 10.50 am
Durrington - 11.50 am
We regret samples received after this time cannot be processed.
Other Things To Know About Samples
- Please DO NOT put samples through our letterboxes!
- We are unable to store samples overnight.
- If we are not expecting to receive a sample from you, please advise Reception and you’ll be asked to fill in a form with brief details, including why you are giving the sample to us.
- Special urine sample bags are available for babies.
Obtaining Your Results
It is your responsibility to check your results.
Typically, many results are available between 2 – 5 working days after your sample has been sent to the laboratory but there are occasions when it takes longer, so please check with a clinician if you are unsure.
If follow-up action is required a clinician will ask a member of the Reception team to contact you, otherwise we are unable to contact each patient individually.
The quickest way to receive results is online. Reception can set up your online account and explain how this works. To do this we need to see you in person, together with one form of identification, which needs to include a photograph.
Useful Information About Tests
- We strongly recommend you check your results, even when we have not contacted you.
- Results can only be provided direct to the person they concern (or to parents/guardians of patients under 16).
- If you wish your results to be provided to a named representative, this can only be done if we are in receipt of your written permission beforehand.
- Whilst receptionists can inform you of your results, they are unable to interpret them or give you any advice whatsoever.
- If you still have queries or concerns, please let the Receptionist know and we can take the appropriate action to assist you.
Sick notes (also known as Fit notes)
When You Have Been Unwell For 5 Working Days Or Less
If you have been unable to work for 5 working days, or less, you can either complete a Self-Certification form (Statutory Pay Form of Employees Statement of Sickness – form SC2) or write to your employer direct.
Self-Certification forms can be downloaded from our website and are available from both surgeries.
Over 5 Working Days
When your period of sickness/disability exceeds 5 working days, or you have just been discharged from hospital, you need a sick note signed by the appropriate doctor.
For hospital patients, you should be given a sick note upon leaving hospital. Should it be necessary, this can be extended in consultation with your Practice GP.
Practice patients can obtain a sick note in consultation with one of our doctors. If you have not been discharged from hospital, you usually need to see a GP about new conditions first.
Extensions to sick notes can usually obtained by telephoning the surgery, however sometimes it will be necessary for you to come in for a further appointment.
- Sick notes CAN ONLY BE REQUESTED ON THE DATE THEY BECOME DUE.
- Where possible, sick notes requested in the morning will be ready for collection after 2.30 pm the same day at the surgery of your choice.
- Sick notes requested in the afternoon, are available after 10.00 am the following day.
Return To Work On A Reduced Hours Basis
There may be occasions when your doctor considers it beneficial for you to return to work on a reduced hour’s basis.
Should it be applicable, your GP will discuss this with you.