Upavon SurgeryTel: 01980 630221
Durrington SurgeryTel: 01980 652378
Please check in at reception no later than 1100, when you will be seen by a GP or our one of our on-the-day Nurse Practitioners, Lynne Flynne or Alison O'Donnell. This service works on a first come, first served basis so please allow sufficient time to wait your turn.
We offer bookable appointments with doctors, nurse practitioners, nurses, physiotherapist, counsellor, midwife and health visitors from 08:30 to 12:00 and from 14:30 to 18:00 (approximately). Booked appointments are usually 10 minutes long and can be booked up to 2 weeks ahead.
You can arrange to see one of our healthcare professionals at either surgery by telephoning or booking online.
If you cannot keep your appointment, please let us know as soon as you can. We offer appointment reminders by SMS (text) that enable you to reply CANCEL if you can no longer attend. This allows other patients to use the appointment and therefore reduce wastage.
If you, or someone you care for, requires a home visit, please contact the Practice at the earliest opportunity.
For patients who are housebound it may still be necessary for a doctor, or a member of the Community Nursing Team, to visit you at home. These visits are usually arranged in advance.
Please give the receptionist as much information as possible to enable the doctor to allocate priority to home visits. Kindly remember that several patients can be seen at the Practice in the time it takes to do one home visit.
During your care, a clinician may need to examine you. Occasionally this may involve an examination of intimate areas. We understand this can be stressful and embarrassing.
If this sort of examination is necessary:
When booking an appointment that may involve an examination of intimate areas, please request a chaperone should you wish one to be present. The receptionist will then make the necessary arrangements for a chaperone to be made available.
What is a chaperone?
A chaperone is generally a member of the clinical team whose role is to witness both a patient and medical practitioner during a medical examination or procedure, acting in a safeguarding capacity. The exact role of the chaperone will depend on the clinical procedure.
If you have any questions or concerns about intimate examinations or chaperoning, please do not hesitate to ask.
Please download the latest copy of the fees here
Ensuring Your Sample is Processed As Quickly As Possible
Every day we undertake a variety of tests on behalf of patients. Regardless of what these tests involve it’s essential that:
All samples are placed in the appropriate containers - available from the Practice.
You must write your NAME and DATE OF BIRTH on the outside of the container.
Samples must be handed to Reception no later than:
Upavon - 10.50 am
Durrington - 11.50 am
We regret samples received after this time cannot be processed.
Other Things To Know About Samples
Obtaining Your Results
It is your responsibility to check your results.
Typically, many results are available between 2 – 5 working days after your sample has been sent to the laboratory but there are occasions when it takes longer, so please check with a clinician if you are unsure.
If follow-up action is required a clinician will ask a member of the Reception team to contact you, otherwise we are unable to contact each patient individually.
The quickest way to receive results is online. Reception can set up your online account and explain how this works. To do this we need to see you in person, together with one form of identification, which needs to include a photograph.
Useful Information About Tests
When You Have Been Unwell For 5 Working Days Or Less
If you have been unable to work for 5 working days, or less, you can either complete a Self-Certification form (Statutory Pay Form of Employees Statement of Sickness – form SC2) or write to your employer direct.
Self-Certification forms can be downloaded from our website and are available from both surgeries.
Over 5 Working Days
When your period of sickness/disability exceeds 5 working days, or you have just been discharged from hospital, you need a sick note signed by the appropriate doctor.
For hospital patients, you should be given a sick note upon leaving hospital. Should it be necessary, this can be extended in consultation with your Practice GP.
Practice patients can obtain a sick note in consultation with one of our doctors. If you have not been discharged from hospital, you usually need to see a GP about new conditions first.
Extensions to sick notes can usually obtained by telephoning the surgery, however sometimes it will be necessary for you to come in for a further appointment.
Return To Work On A Reduced Hours Basis
There may be occasions when your doctor considers it beneficial for you to return to work on a reduced hour’s basis.
Should it be applicable, your GP will discuss this with you.
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