We do our best to get things right but it's important you tell us when things go astray to give us the opportunity to put them right.
Formal complaints should first be made in writing to our Practice Manager, Anna Morton, or for a verbal chat, you can speak to our Operations Team Leader, Mrs Nina Hammond, who can be contacted via reception.
Following receipt, whether in writing, in person or by telephone, we will acknowledge your concerns within 3 days. We will then fully investigate within the Practice, other associated organisations and we may come back to you to help clarify any uncertainties. We will feedback the outcome of the investigations to fully respond to your concerns and aim to resolve issues as promptly as possible.
We very much hope that you feel able to discuss your concerns directly with us. However, if this is not the case, you can contact the Patient Advice and Liaison Service at Wiltshire CCG. However since 1st April 2016, you cannot complain to both.
If you are dissatisfied with our response to your concerns:
You can follow up with NHS England:
Or you can contact NHS Ombudsman: